Selling on the Marketplace

Yes — payments go through Stripe with escrow protection. Funds are released to your account after the buyer confirms receipt.

Yes. Items stay in your inventory until sold. If you sell one locally, it's automatically removed from marketplace listings.

All marketplace payments use escrow — funds are held until the buyer confirms receipt. If a buyer reports a problem within 7 days of delivery, contact brecho.me support. Disputes are resolved by the platform, protecting both the secondhand seller and the buyer through the full escrow process. Items can be republished once a dispute is resolved in the seller's favor.

Use a specific title that includes brand, style, size, and condition. Add at least 4 photos: front, back, close-up detail, and any flaws. Write a description with fabric, measurements, and an honest condition note — buyers trust sellers who describe flaws upfront. Listings with complete photos and descriptions rank higher in brecho.me search results. The AI description generator creates a detailed draft from your photos in seconds.

Yes. Listing items on the brecho.me marketplace is completely free — no per-listing fees, no monthly seller subscription, and no setup costs. A small platform fee applies only when a buyer completes a purchase through our payment system, shown transparently per transaction. You can keep items listed indefinitely at zero cost until they sell.

Your seller credibility on the brecho.me marketplace grows through completed transactions, fast response time, and accurate item descriptions. Best practices: respond to buyer messages within 24 hours, ship orders the same day after payment clears, and describe item condition honestly including any flaws. Listings with at least four photos and a detailed description — fabric, measurements, brand, condition — rank higher in brecho.me search. The AI description generator creates a detailed draft from your photos in seconds. High-completion-rate sellers are promoted in category pages and search rankings.

Listings with accurate condition ratings and detailed descriptions rank higher in brecho.me search results. Use the standard condition categories — New with Tags, New without Tags, Excellent, Good, Used, Fair — and always add a written note explaining any visible wear. Buyers filter by condition when shopping, so a mismatched rating leads to disputes and returns, which lower your seller score over time. Accurate condition descriptions build trust, increase completion rate, and improve your ranking in category pages.

brecho.me charges sellers zero fees — no listing fee, no monthly subscription, and no withdrawal fee. The only charge is a 5% platform fee, added on top of your price at the buyer's checkout and never deducted from your payout. It works the same way at your own pop-up as on the marketplace, so one rule always holds: you get the price you set. List as many items as you want and keep them active indefinitely at no cost. Buyer Protection is separate — it's the escrow hold on a shipped item, releasing your earnings once the buyer confirms it arrived. An in-person pop-up sale has nothing to hold, so it pays out straight away.

After a buyer completes a purchase, payment is held in escrow. When the buyer confirms receipt — or automatically 7 days after delivery — the money moves into 'Available now' in Settings → Getting paid, where you also see the next release date and everything still in escrow. Tap 'Pay out' to request the whole available amount: we review each payout and pay it to your confirmed IBAN (or PIX key in Brazil) within a few days, and the request's status updates right on the page from Requested to Paid. For the fastest cycle, ship promptly and share the tracking link so the buyer can confirm receipt as soon as the item arrives.

Yes. brecho.me collections let you group items into curated sets — vintage denim, summer dresses, a specific brand — that appear on your seller page and in category browsing. Create a collection from your inventory, assign items, and give it a title and description. Buyers browsing your seller page see collections as a curated view, making it easier to discover related pieces. Collections are also indexed by search engines — a well-named collection like 'Vintage Levi's Denim' signals topical authority to Google and can appear in style searches beyond the marketplace itself. Update collections with new arrivals regularly to give repeat buyers a reason to return.

When a buyer sends a question about a listing, you receive a notification in your brecho.me dashboard and by email. Open the message from the Marketplace → Messages section and reply directly from there. Buyers asking questions are already interested — answer within 24 hours to keep the sale moving. If a buyer asks about condition, measurements, or specific details not shown in the listing, answer specifically and offer to send additional photos via WhatsApp. Sellers who respond quickly rank higher in marketplace search results because response rate is a credibility signal. Keep answers focused on what the buyer needs to feel confident purchasing — condition details, measurements, and any visible wear.

Several tactics work for slow-moving secondhand items. First, add more photos if you have fewer than four — listings with more photos rank higher in search. Second, revise the title to lead with the most searchable detail: brand, size, and style (for example, 'Zara Vintage Denim Jacket — Size M'). Third, reduce the price slightly — even a 10–15% drop moves the listing up in price-sorted searches. Fourth, share the item's payment link directly in WhatsApp groups or Instagram stories to reach buyers outside the marketplace. Finally, update the condition notes with any detail you did not include originally — buyers filtering by condition rely on accurate descriptions to find the right piece.

brecho.me marketplace sales use an escrow hold: the buyer's payment is held until delivery is confirmed or the protection window closes automatically, whichever comes first. If the buyer does not confirm receipt within the protection window — typically 3–5 days after the delivery tracking shows delivered — brecho.me releases the escrow to your account automatically. You do not need to take any action for an auto-release. If tracking shows delivered but the buyer opens a dispute claiming non-receipt, brecho.me reviews the delivery evidence including courier tracking data before making a decision. For this reason, always ship with a tracked service and keep the tracking number saved in the order record — tracking evidence is the primary input in any non-receipt dispute.

All brecho.me marketplace sales are covered by buyer protection for 7 days after delivery. If a buyer reports that the item is defective or significantly different from the listing, contact brecho.me support to open a case — escrow funds remain held during any open dispute. In most cases, resolution involves the buyer returning the item to the seller. If the buyer's claim is upheld and the item is returned, escrow is refunded to the buyer and the item goes back into your inventory for relisting. To prevent disputes: use the standard condition categories accurately, photograph any flaw close-up, and write a description that matches exactly what the buyer will receive. Sellers with low dispute rates are promoted higher in marketplace search results; repeated disputes reduce your seller ranking.

There is no built-in messaging or follower system today, so repeat business is built through your shop page and your own channels. What works: keep your public shop page fresh — new listings appear newest-first, so regular publishing keeps the page worth revisiting; organise items into named collections so a returning buyer can go straight to what they collect; and share your shop and collection links wherever you already talk to buyers — WhatsApp, Instagram, your story after a fair. A practical touchpoint you control: include your shop link with every parcel you pack, so the buyer who loved one piece knows exactly where to come back to. The buyers most likely to return are the ones who just received something good — a fresh drop shared shortly after a batch of deliveries lands reliably brings some of them back.