Shipping Orders

Melhor Envio integrates with Correios, Jadlog, Loggi, and more. Available carriers depend on your location and package size.

Yes — connect your Melhor Envio account in Settings. The OAuth setup takes about a minute.

Once you generate a shipping label through Melhor Envio, tracking updates automatically in your order dashboard. Buyers receive tracking updates via email so they can follow their secondhand purchase in real time. For lost or damaged shipments, open a claim through Melhor Envio within the declared value window — no need to contact the carrier directly.

Yes. Melhor Envio is optional. If you use Correios directly, a local courier, or hand-deliver locally, record the shipment manually in brecho.me and enter the tracking number from your own carrier. The tracking number appears in your order dashboard and can be shared with the buyer via WhatsApp from the order detail page. Manual tracking works alongside or instead of the Melhor Envio integration.

Open any paid order from your order dashboard and click Create shipment. Enter the package dimensions and weight, compare rates from available carriers, select your preferred option, and confirm — Melhor Envio generates the label instantly. Print or save the PDF, then drop the package at the designated carrier location. The tracking number is added to the order automatically and can be shared with the buyer via WhatsApp.

Yes. Melhor Envio supports international shipping from Brazil via Correios (EMS and PAC Internacional) and partner carriers. When creating a shipment, select international as the destination type and enter the buyer's country to compare international rates. Customs documentation is required for packages leaving Brazil — Melhor Envio guides you through the export declaration form. Delivery times and rates depend on destination country, package size, and declared value. International tracking is available through the same link you share with your buyer after dispatch.

If a shipment generated through Melhor Envio is lost or damaged, file a claim directly through your Melhor Envio dashboard within the declared value window — coverage depends on the carrier and declared value you selected when creating the label. For items shipped manually without Melhor Envio, contact the carrier directly with your tracking number and proof of shipment. On the brecho.me marketplace, escrow funds remain held during active disputes — contact brecho.me support to open a case and the platform mediates between you and the buyer.

Two approaches work in brecho.me. The first: add an estimated shipping cost to your item's asking price before listing — when the buyer pays, you cover shipping from the total received. The second: for marketplace sales, brecho.me calculates shipping rates through Melhor Envio at checkout and adds the carrier rate to the item price automatically — buyers see the full total before paying. Either way, set accurate package weight and dimensions when creating a shipment to ensure rate calculations are correct. Every sale records the full breakdown of item cost, shipping, and profit.

Compare carrier rates in Melhor Envio when creating each shipment — rates vary by carrier, route, and package size. Pack items as light and compact as possible: remove original boxes, use recycled packaging, and weigh accurately before submitting. For Brazilian buyers, Correios PAC is often the most affordable option for standard parcels. For international orders, compare EMS vs PAC Internacional — EMS is faster but PAC is typically cheaper for non-urgent deliveries. Use brecho.me's Analyze view to track shipping cost as a percentage of each sale and reprice items where shipping erodes your margin. Some sellers include estimated shipping in the item price and offer free shipping on marketplace listings, which can improve conversion rate.

When Melhor Envio is connected, brecho.me shows available carrier options at checkout based on your item's weight and the buyer's postcode. Buyers choose from Correios PAC (economy), SEDEX (express), Jadlog, and other active carriers — each with rate and estimated delivery time shown. Set accurate weight and dimensions on each product listing to ensure rate calculations are correct. If you prefer to offer a single fixed shipping option, select one carrier and rate when creating the listing. Multiple carrier options at checkout typically improve conversion because buyers can select the speed and price that fits their needs.